Agile formalities and procedures

Informative video guides

IMI: Barcelona’s Municipal Institute of Technology

The challenge

Can online formalities and procedures be simplified?

Analysis

Councils in general have chosen to telematise procedures to avoid displacement and waiting times for citizens. While this is helpful, in some cases the processes and protocols to follow are complex and even unintelligible.

The proposal

By informative and promotional video guides, online applications “e-census” and “e-fines” are now closer to the citizens. Presenting in a simple way the operation of formalities, showing step by step, how, when and where to carry out each online procedure.

Results

A clear increase in the use of telematic applications by citizens.

Agile formalities and procedures
IMI: Barcelona’s Municipal Institute of Technology

“Telematizing procedures to avoid displacement and waiting times for citizens”

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